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Behind the Scenes at Clipper

While you may know a few names at Clipper, there is a whole team pulling out the stops in the background in order to ensure that payment is on time each week, and that the thousands of contractors who rely on us are taken care of.

We are not a call centre – we are an onboarding team focused on customer service, who are genuinely interested and care about those that we payroll.

But don’t just take our word for it! We asked the team for their take on some of the most enjoyable aspects of the day to day:

  • The interaction with workers from all over the country and their families. Sometimes payrolling more than one family member!

  • The teamwork in the office – everyone working together to help each other.

  • The satisfaction of overcoming any potential issues to ensure payment/solve a query and make a difference to that individual worker.

  • Getting that last timesheet paid late on a Friday to ensure we have made every effort to get everyone paid.

What are the things that we do to make a real difference?

  • Post payment aftercare – workers are called on an ongoing basis to check in, and answer any questions they may have.

  • Our system notifies us if we haven’t paid someone in a while, allowing us to follow up in case they are missing a payment, or on holiday.

  • We have put in a lot effort to developing our online onboarding platform – a lot is automated to ensure workers are registered as quickly as possible.

  • Comprehensive training to ensure that we’re able to explain every query, and a wealth of resources such as videos and PDF’s to make everything clear for each worker.

  • Though our average call waiting times remain low, callers can request a call back instead of waiting on hold. The system will automatically call the worker back when the hold time subsides avoiding lengthy waits!

Want more from your Umbrella? Contact us by 01305233170, or via our website

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